At Today Tomorrow Yesterday Therapy, we respect your privacy and are dedicated to safeguarding it. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, www.ttyt.ca (the “Site”). By using our Site, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

​

1. Information We Collect

 

Personal Information

We may collect personal details such as your name, email address, phone number, mailing address, date of birth, and any other information you provide when you fill out forms, schedule appointments, or communicate with us.

 

Automatically Collected Information

​

When you visit our Site, we automatically collect certain information, including:

• IP address

• Browser type

• Access times

• Referring website

• Cookies and other tracking technologies

​​

2. Use of Information

We use the information we collect to:

• Provide and manage our therapy services

• Communicate with you regarding your account or transactions

• Personalize your experience on our Site

• Improve our site and services

• Respond to inquiries and support needs

 

3. Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

• To authorized third parties who assist us in operating our Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

• If required by law or in response to legal processes, to protect our rights, or to prevent fraud.

• In the event of a corporate transaction, such as a merger, sale, or asset transfer.

 

4. Security of Your Information

We implement security measures to protect your personal information from unauthorized access, disclosure, or modification. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.

 

5. Your Choices

You can choose not to provide certain information, which may affect your ability to use some features of our website. You can also opt out of receiving promotional communications by following the instructions in those communications.

 

6. Cookies and Tracking Technologies

We use cookies and similar technologies to track user activity and enhance your experience on our Site. You can manage your cookie preferences through your browser settings.

 

7. Third-Party Websites

We do not control these sites and are not responsible for their content or privacy policies. We encourage you to review the privacy policies of any third-party sites you visit.

 

8. Accessing and Updating Your Information

To review or update your personal information, please contact us at [info@ttyt.ca].

 

9. Information Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Site after we post any modifications constitutes your acceptance of the updated Privacy Policy.

 

11. Legal Compliance

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA).

​

12. If There is a Privacy Breach

While we will take precautions to avoid any breach of your privacy, if there is a loss, theft or unauthorized access of your personal health information we will notify you. Upon learning of a possible or known breach, we will take the following steps:

• We will contain the breach to the best of our ability, including by taking steps to prevent unauthorized access to electronic information (e.g., change passwords, restrict access, temporarily shut down system)

• We will notify affected individuals, provide our contact information in case the individual has further questions.

• We will provide the Commissioner’s contact information and advise the affected individual of their right to complain to the Commissioner

• We will investigate and remediate the problem, by:

  • Conducting an internal investigation

  • Determining what steps should be taken to prevent future breaches (e.g. changes to policies, additional safeguards)

  • Ensuring staff is appropriately trained and conduct further training if required

 

Depending on the circumstances of the breach, we may notify and work with the Information and Privacy Commissioner of Ontario. If we take disciplinary action against one of our practitioners (or revoke or restrict the privileges or affiliation of one of our practitioners) for a privacy breach, we are required to report that to the practitioner’s regulatory College. We may also report the breach to the relevant regulatory College if we believe that it was the result of professional misconduct, incompetence or incapacity.

 

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Today Tomorrow Yesterday Therapy
Email: info@ttyt.ca
Phone: 289-366-7582

 

14. Your Right

You have the right to complain to the Information and Privacy Commissioner of Ontario if you have concerns about our privacy practices or how your personal health information has been handled, by contacting:

Information and Privacy Commissioner/Ontario

2 Bloor Street East, Suite 1400

Toronto, Ontario M4W 1A8

Telephone: (416) 326-3333 36

Long Distance: 1 (800) 387-0073 (within Ontario)

TDD/TTY: (416) 325-7539

FAX: (416) 325-9195

www.ipc.on.ca